The Knickerbocker

Well, what can we say, just returned home from a week at the Knic, simply superb. Checked in within minutes which was lovely after a long wait at security at JFK. Instantly offered free cookies/sweets/drinks and our luggage met us at our suite. Suite was beautiful, spacious, modern and oozed luxury. Beds were lovely and clean and comfy! Received a text from front desk letting us know if we needed anything at all, at anytime - to just text them! Used this a couple of times and response was instant! Even being on the 15th floor you could hear the NYC soundtrack below, urging us to get out and adventure! Great location right on Times Square, with subway access, Bryant Park, Macys etc all within a 5minute walk. Room service food was lovely and well priced, Jakes has a lovely vibe to enjoy a coffee and some light eats. With free coffee in the lobby on a morning, grabbing one and stepping outside to watch a quieter NYC start coming to life, is a must. Doormen were always on hand for help with taxi's, bags or lift service - always greeted with a smile. The best hotel i have stayed in, in NYC hands down and only now being at home writing this can we appreciate just exactly how good the hotel and service, were. Thank you guys and we hope to see you again in the near future 🙌

5 star guest experience and location!! The Knickerbocker Hotel delivers a standout New York City stay through execution, service, and setting. The building itself is iconic, positioned at the center of Midtown with immediate access to Times Square. That proximity made our family Christmas stay effortless. We could step out into the energy of the city and return easily whenever we needed a break. The location supported the rhythm of the trip rather than dictating it. The architecture and interior design reflect the hotel’s historic character while maintaining a modern sense of luxury. The experience, however, is defined by the staff. Every interaction felt intentional and natural. Front desk (gold stars for Janelle), breakfast (shoutout to Houssein), bell staff and concierge all demonstrated focus, warmth, and clarity. Their world-class approach placed the guest at the center and conveyed attention rather than performance. One moment captured this well. We mentioned a viral hot chocolate we had seen online and had only vague details to offer - other than TikTok thingy! The concierge treated the request seriously, researched it thoroughly, and delivered the answer with enthusiasm and follow through. That level of care signals a service culture that values the guest’s experience in real terms. Details throughout the stay reinforced that impression. Bedding and toiletries met a high standard. Housekeeping was consistent and discreet. Home away from home! Charlie Palmer Steak IV owned by revered restauranteur with guest appearance on Top Chef was a special treat for the family. Charlie Palmer Steak IV added meaningful value to the stay. The food was excellent, the steak expertly prepared, and the martini memorable. It worked as a destination in its own right and as part of the overall hotel experience. The Knickerbocker Hotel earned its place in our family’s holiday tradition through quality, professionalism, and thoughtful service. It belongs at the top of the list for anyone visiting New York City.

Knickerbocker Hotel: Still a Times Square Classic, but Dining Needs Re-tuning ⭐⭐⭐⭐ ​The Knickerbocker Hotel on 42nd Street remains a phenomenal property, securing its reputation as a sophisticated oasis in the heart of Times Square. The overall hotel quality, service, and location are truly five-star. Stepping into the lobby still feels exclusive, and the rooms offer a quiet, high-end reprieve from the city's bustle. ​However, as a long-time admirer of the Knickerbocker, I have to note a noticeable drop in the dining experience. The food, unfortunately, did not meet the exceptional standards I have come to expect from this brand. I was genuinely disappointed, as the culinary offerings feel out of step with the otherwise luxurious atmosphere of the hotel. ​This isn't a bad hotel, but the dining quality feels like it's holding the whole experience back from true excellence. I sincerely hope the management re-evaluates the culinary program to bring it back in line with the hotel's legendary reputation and history. ​Despite the dining letdown, the hotel itself is still beautiful, and I would recommend it for the location and rooms alone.

Location is fantastic for theater and city excursions. Building was being remodeled during our stay, and we only found out upon arrival, Summer 25'. Staff at the front desk was not very accommodating, so make sure you make your requests in advance. They offer breakfast for purchase until around 9, but you're better off going to Rosetta, on the same street. Rooftop bar was nice and a great place to hangout on warm summer nights. The drinks were great, and the waiting staff top notch. The restaurant on 4th floor closed very early for NY standards, and the food while tasty was overpriced and portions small, and not in a cute way. You're better off visiting restaurants around the neighborhood. We had 3 rooms for a party of 6, they put us all in different floors, which was inconvenient due to the elevators needing to be validated for every floor. One of the rooms we got was structured for "accessibility" as they called it; but all it meant was that the shower had bars to hold on, and a curtain, not doors. This was a nuisance because every time one showered the water got everywhere, making it a worse hazard for everyone, not to mention that the lack of glass partitions compared to other rooms, made it so the toilet breathed out into the bedroom. Our stay was a week long, and they said it was impossible to move us anywhere else, and offered extra towels to put on the floor, of which we had to remind them every day, after we needed them. Tennis channels were not working in one of the rooms, which was a bummer since it was during US Open week, and HDMI hookups on the desk were not connected to the TV. The phone was never answered, so one had to go to the front desk every time. The ADA room had a closet that wouldn't properly close, so the lights in there never went off, and shone in one's face all night. All in all, it's a well located, beautiful hotel, with lots of little twitches needed here and there, of which they'll only be aware of upon notes like this. Most of the staff was very nice and helpful, not the front desk though, of all people!

If you look for a 5star hotel - go elsewhere. Recently booked this for a business trip. I had multiple issues when checking in (among those entering a room with other guests) and the invoice wasn’t right either. The guest manager tried to sort these out which I appreciated. The main point here is that room, food and service are not 5 star. The rooms are not in good shape with cheap furnishings (see desk photo) and the service overall is simply not 5 star. Breakfast isn’t either, it’s an airport style buffet with limited options and an uninspiring dining room. Be aware that low floor rooms are super noisy. Last thing - 45 dollars for using internet and access to the gym? It won’t be included in your room rate so it will add up. I put a photo with the amazing benefits ;) you get for 45 dollars. It’s Las Vegas resort fee copied to New York without being a resort but an aged city hotel. That’s a way to optimize short term cash flow but probably not long term loyalty. The facade of the hotel has construction and there was non informed beforehand. Don’t be fooled by the LHW branding - it’s really an odd outlier in the portfolio as I have visited many. I won’t be coming back.