The Gardens Sonesta ES Suites New York

We stayed here back in October, and had a very nice stay. We had an appointment at Memorial Sloan Kettering, and the location could not have been more convenient. We had a garden suite with patio, that was so nice to be able to go outside and have your own space. The room was spacious, especially for New York. We had a nice kitchenette, and a little table to sit at for breakfast. We were able to order food from a nearby restaurant, which came in very handy, as we were able to eat and get ready. The gentlemen who helped with parking and luggage were absolute saints. They helped us get all of our belongings in our van, in the middle of a busy New York morning, including maneuvering a wheelchair. It was an experience, and we are so thankful for them. I would definitely recommend staying here. Especially if you are looking for a little more space while you stay in the city.

This hotel is unbelievable! Our suite was huge - livingroom/dining area, kitchen with dishwasher, bedroom with king-size bed, bathroom with tub. It was so comfortable and clean. Windows offered views of a park, lots of greenery. Just lovely. Hotel staff greet guests with smiles. We were so happily spoiled - thank you!

This was an excellent place to stay. Friendly staff, very accommodating, and in a good location. Beautiful, clean room (with an oven in the kitchenette) and great communication between us and the front desk. I would recommend this hotel and stay here again.

I’ve been visiting NYC for a little over 20 years now. I typically stay on the Upper West Side but, with this particular six night stay we needed to be on the Upper East to be near a doctor’s office for a procedure. I initially chose this hotel because the rooms are sizable and we booked the room with the large outdoor patio area (extremely hard to find) since the other guest in the party would be in the room the whole time for recovery. From the moment we checked in, to departing early to go to another hotel, it was pure chaos, filth and unresponsiveness from the hotel staff. We had to change rooms, due to the air not working and then there were roaches in the room we switched to so we decided to call it quits and relocate to the Loews Regency. The irritation among the staff was palpable and spilled over into how they treated their guests. That is not acceptable but honestly, if the accommodations were clean I could have looked past that. We actually had to cancel our dinner reservations on our first night so we could go buy cleaning supplies to clean our room. They have many glowing reviews so I can’t quite place where the disconnect is. I don’t believe this was a one off because the rooms show continual neglect in upkeep and cleanliness. I would suggest anyone to not stay here.

Go To Loew's Regency Hotel Instead - they have clean rooms, friendly staff, and best of all no roaches. I recently stayed at the Garden Sonesta, and my experience was far from what I expected from a "four-star" establishment. Upon arrival, we unloaded our luggage (no help from a bellhop or the manager at the front desk) and checked into our room, only to find it felt dirty. There were oil stains on the headboards along with noticeable stains on the chair, and couch fabrics. Bathroom sink was clogged. The outdoor patio was unswept (cigarette butts all around), and the furniture was more than dirty (covered with cigarette burns). This was not what I anticipated, especially after reading what seemed like good reviews. I had surgery scheduled for the next day, so we tried to make the best of our situation. We bought cleaning supplies and flowers to help with the dingy, basement-like feel of the room. However, the room was uncomfortably hot, and after calling the front desk, a bellhop was sent to assist (did not even know they had one since no help was offered when checking in). He agreed the room felt "hot and wet" but could only offer us a fan. Later that night, the heat persisted, and when we called again, the bellhop entered our room without knocking (should never happen), clearly frustrated and unable to help. I asked him to get the manager who did let us move to a new room. The new room was less dingy, had working air conditioning, and no stains on the headboard. Things were looking up. Upon returning the next day after my surgery, I receive a phone call from the manager and spoke about our previous issues, and they acknowledged that their service and hotel did not meet the expected standards .. however to make matters worse, the following morning, we found roaches in the bathroom and crawling around our luggage. We decided to pack up and leave immediately. Overall, this hotel does not live up to its good reviews regarding cleanliness and friendly staff. I would rate it as a three-star hotel at best, and even that feels generous. I usually don't leave reviews (especially negative), but I booked this place based on pictures and reviews, and I must emphasize that it is indeed a three-star hotel with the third star hanging by a thread when it comes to cleanliness and professionalism. 1 star review may seem harsh, but this hotel is advertised as a 4 star hotel priding themselves on cleanliness and service which I did not see even after trying to make the best of it. This hotel has potential to be a great hotel with large rooms, nice outdoor space, and good location (hard to find in NYC), but needs improvements in decor, housekeeping, and overall staff training to achieve. I would recommend Loew's Regency Hotel. It is a few blocks from this hotel, still close to all hospitals, and much more equipped for after surgery care.