Swissôtel Hotel Makkah

I recently stayed at this hotel in Makkah during the last ten days of Ramadan, and it was a wonderful experience! The hotel’s service was exceptional, and the rooms were spotless. What made my stay truly memorable was a special surprise for Mother’s Day. My sister, who wasn’t with us, called the hotel from Jeddah to arrange a surprise cake for my mother and me. The customer service representative, Mr. Fares Alhazmi, handled the request with such grace and didn’t charge anything for it! The cake was beautiful, and the gesture was incredibly touching. I also want to extend my thanks to the hotel manager, Mr. Faisal, for his attentive service. The junior suite was spacious, comfortable, and offered great privacy with two bathrooms. Overall, an excellent stay

Everything was perfect from check in, room utilities & comfort. The bed & pillow were really soft & cozy. The Iftar buffet was with lots if variety, very delicious. I have stayed in mekka towers before but wince I tried Swissotel mekka it will be difintely my first choice in future.

I have been staying at this hotel for 4 yrs now. In Ramadan and other times as well. The dinning is great. Miss Sarah from concierge manager is absolutely great. Very helpful and kind. The rooms have unobstructed Kabaa views. It can be costly to stay here during busy periods so book well in advance.

The room was great, clean, comfy, and well organized. I had only 2 problems: - The bathroom was small and needs more space - The room doesn't have a coffee machine as promised. I called the reception, and they welcomed sending one to the room, but the room service rejected and said it's not allowed. I don't like tea and I offered doing a replacement of the kettle with the coffee machine but that was rejected too.

I stayed at this hotel for a couple of days and I must say it was a very nice experience. The cleanliness of the rooms was terrific, with clean carpets and a pleasant smell. The bathroom was also clean and had a good smell. The beds were nicely arranged and super comfortable linen, ensuring a comfortable stay. Special thanks to Rizan for his kind help during my visit. Overall, the hotel stay was great and I would highly recommend it for couples or individuals looking for a comfortable and clean accommodation.