Hightlight
- 24 Hour Room Service
- 24/7 Laundry Service
-
Air conditioner
- Airport Shuttle
Secret Escapes is an exclusive members-only travel club offering substantial discounts on hand-picked luxury hotels and holidays. It features curated flash sales with the best online rates available during limited-time offers. The platform aims to make booking luxury holidays fun, stress-free, and affordable for its members.
FAQ's
How do I access and manage my Secret Escapes account?
Log in at www.secretescapes.com using your email address. In your account, you can update personal details, mail preferences, view bookings, favourites, account credit, and gift vouchers.
Who is responsible for my trip when booking through Secret Escapes?
Secret Escapes acts as an intermediary. Responsibility depends on the booking type: for refundable hotel-only stays, the contract is with the hotel; for flights purchased through Secret Escapes, contracts are with the hotel and airline, with Secret Escapes as tour operator; for flexible holidays booked with Secret Escapes, they are the tour operator.
How can I find or retrieve my booking confirmation?
Booking confirmations are emailed after purchase. If lost, log in to your account, click your name, select Bookings, and request a resend or print your confirmation.
What payment methods are accepted?
Payments can be made by credit or debit cards (Visa, Maestro, Mastercard, American Express) or PayPal. Bank transfers are not accepted.
Can I book if I don't live in the UK?
Yes, bookings are available in several countries including Germany, Switzerland, Belgium, Denmark, Italy, The Netherlands, Norway, and Sweden. Some deals are also available via TravelBird in additional countries.
