One Hotel Casablanca

Very good services. Friendly and highly welcoming staff. Excellent hospitality. The only challenge is lack of room service for food especially for 24hrs as in most international hotels. But overall assessment is very good. Keep up the excellent services

Mohammad was amazing! Wouldn’t let me take my coffee to the table. The evening service was also amazing, the ladies were lovely. All the best from Jackie and Bartek

Rooms are beautifully designed and comfortable. We stayed in Junior Suite. Breakfast was very good with lots of variety. The staff was very professional. 3 star just because management ignores the issues with the washroom. The shower head was broken and spraying all over the floor outside the cabin. The water came inside the bedroom, and it was inconvenient to use the washout with a flooded floor.

I recently stayed at One Hotel Casablanca and was thoroughly disappointed with my experience. Upon arrival, the front desk staff greeted me with indifference, barely acknowledging my presence. Their unprofessional and rude demeanor set a negative tone for the stay. The room itself was in deplorable condition. Shortly after settling in, I discovered multiple cockroaches scurrying across the floor and walls, indicating a severe infestation issue.  The presence of these pests made it impossible to feel comfortable or safe in the room. When I approached the management to address these concerns, they were dismissive and unhelpful. Despite the unsanitary conditions, they refused to offer a refund or even an alternative room, suggesting that such issues were commonplace and not their responsibility.  The overall cleanliness of the hotel was subpar, with visible dirt and grime in common areas. The lack of hygiene and the staff’s indifferent attitude reflect a poorly managed establishment that does not prioritize guest satisfaction or health. I strongly advise potential guests to avoid One Hotel Casablanca until significant improvements are made in both cleanliness and customer service. My experience was far from the expectations set by their advertising, and I hope this review helps others make informed decisions about their accommodations.

Rude staff, zero professionalism — avoid at all costs. I’ve stayed in many hotels, but never have I been treated with such blatant disrespect and disregard as I was at The One Hotel Casablanca. I hadn’t even checked in yet and already regretted booking. Upon arrival, I was told — with no politeness, no care — that my reservation was “in the past” and therefore invalid. I explained I had booked via the website for the correct dates (the current day), and there must’ve been a system error. The receptionist, instead of even pretending to listen or help, doubled down and told me I had made the mistake. No effort to understand. No attempt to resolve it. Just a cold shrug and “you need to book again.” That’s it. He then proceeded to ignore us and serve other customers as we stood there, stunned. I had to stand off to the side like a nuisance and rebook the room on my own phone — again, no apology or assistance. When I returned to the desk, this same receptionist grabbed my phone without asking, looked at me blankly, and asked in the most condescending tone, “Are you booking it or should we?” His entire attitude was rude, dismissive, and arrogant. At one point he even rolled his eyes. Not once did he ask, “How can we fix this?” or take responsibility for the system error. Not once. I then asked if we could at least go to breakfast while we waited, since the buffet was open. Again, another curt “No.” No explanation. Just "No — you're not guests until you book." Eventually, a female manager noticed the situation and kindly said we could go eat. Finally, someone with decency. Sadly, breakfast was hardly a consolation — the buffet was full of flies and looked like it had been sitting out for far too long. Appetising, right? Later, another senior manager came to us and said she’d seen how unprofessional and disrespectful the receptionist had been — including the moment he took my phone out of my hand. She admitted his behaviour stemmed from a personal conflict he was taking out on guests. Completely unacceptable. We were offered a free room upgrade as a peace offering, but I declined. A nicer room doesn’t erase the way I was spoken to — or not spoken to, for that matter. Despite multiple staff members apologising on his behalf, the receptionist himself never once came forward. He stayed behind the desk, smug and silent, while his colleagues scrambled to clean up the mess he caused. When I finally confronted him before leaving, he denied everything. “I didn’t do anything wrong,” he said. No apology. No awareness. Just complete denial. This is not customer service. This is not hospitality. If this is who the hotel has front-of-house, I genuinely fear for how other guests are treated. To be clear — the female staff were helpful and kind, clearly trying to do damage control for someone they probably deal with every day. But I won’t be silenced with a “free upgrade” and certainly not when the front desk treats guests like burdens. If you value being treated with basic respect, look elsewhere. This hotel has serious work to do.