Makkah Clock Royal Tower, A Fairmont Hotel

What an awesome experience we had in this Hotel. Some people advised us not to go to this Hotel as it is busy and you have to use 2 lifts to get to Al Haram. These were so minor things that shouldn’t be considered in the grand scheme of things. Every aspect of our experience from every staff member was kind, hospitable and professional. A special shout out to Riyaaz Hassan, Mohammed Ibrahim the Restaurants Manager, Babar from the Cafe and one of the Duty Managers who served us, we truly believe Fairmont Hotel are lucky to have you all, your passion for customer service was excellent and flawless. You made us feel so welcome and special. We have stayed at many 5 star Hotels in the world and your Hotel is most certainly in our top 3. Your waiters Fahad and especially Rimzan who looked after us from start to finish at the Al Dira restaurant were so attentive and helpful. Thank you Fairmont Clock Tower Hotel, Makkah. We will definitely insha allah be visiting your Hotel again and next time insha allah with our children. The Hotel would also be convenient for the elderly and Wheelchair bound as it has its own mosque on S2 mashallah. Very highly recommend this Hotel.

I recently stayed in a triple room at the Fairmont Makkah, and overall, it was a fantastic experience. The room was spacious enough for three adults, with comfortable beds and a luxurious feel throughout. The décor was elegant, and everything was spotless upon arrival. One of the biggest highlights is the direct view of the Haram, which made our stay even more spiritually enriching. We could hear the Adhan clearly, and the hotel even has live prayer broadcasts in the room. The location is unbeatable—just steps away from the Masjid al-Haram, with easy access via elevators straight to the shopping mall and food court below. This convenience made it very easy for elderly family members. Service was professional and courteous. Room service was quick, and housekeeping was attentive to our needs. The Wi-Fi worked well, and the in-room amenities (tea, coffee, toiletries) were well-stocked. If I had to point out a downside, it would be the slightly slow elevator service during peak prayer times, which is expected given how busy the hotel gets. Overall, highly recommended for families or groups looking for comfort, luxury, and proximity to the Haram

I absolutely loved my stay here at Fairmont it really exceeded my expectations. The location is amazing as it is right outside masjid al haram and there are endless things to do near by such as a variety of shops ranging from perfumes to clothing and many places to eat. The actual hotel was very luxurious and the rooms were beautiful and comfortable. Service again was great. Staff were so friendly , respectful and were always happy to help. In particular Khadija- who works in reception was so kind and went above and beyond to help us with some issues. She made our stay even more unforgettable. The views from the hotel rooms were amazing too as you can see the whole masjid. All in all highly recommend and was a beautiful experience. 10/10 indeed!!! I cannot find a single fault.

I recently had the pleasure of staying at the Clock Tower Hotel, and I can confidently say it exceeded all expectations. From the moment I arrived, I was impressed by the warm hospitality, attention to detail, and overall charm of the hotel. The historical architecture blended beautifully with modern comforts, giving the space a unique character that you won’t find in a typical hotel. The rooms were spacious, immaculately clean, and tastefully decorated. My bed was incredibly comfortable, and the large windows offered a stunning view of the Kaaba 🕋 and the iconic clock tower itself. I was lucky enough to get this particular room on time. The service was outstanding—every staff member I interacted with was friendly, professional, and eager to help with anything.

IThis was my first stay at the Makkah Clock Tower Fairmont Hotel, and I was truly impressed by the service quality, as well as the kindness and professionalism of the staff. The overall experience exceeded my expectations, and I will certainly return in the future, insha'Allah. Whenever we called room service for assistance, someone arrived promptly to help. A heartfelt thank you to all the staff members who made our stay so enjoyable—your attentiveness and dedication did not go unnoticed. The buffet offered a wide variety of options, and the staff were very helpful and attentive. A special shout-out to **Sajid** (from the M2 restaurant team) for his kindness and excellent service. Toward the end of our stay, we also got to try breakfasy at the **M3 restaurant**, where **Maryam** stood out for her warmth, meticulous attention to detail, and genuine passion for ensuring guests’ happiness. Thank you for making our dining experiences memorable! The hotel’s location is ideal, and I highly recommend the Fairmont to anyone visiting Makkah. We will definitely be back! **One Small Suggestion for Improvement:** The pillows could be firmer and thicker, especially for guests with back pain. A slightly more supportive option would enhance comfort for those who prefer a sturdier pillow. Overall, a huge thank you to the entire Fairmont team for your kindness, politeness, and attention to detail. You made our stay truly exceptional