La Cigale Hotel, Doha

My stay at La Cigale Hotel was an outstanding experience in every way. From the moment I arrived, I was warmly welcomed by the staff, and I would like to extend my sincere gratitude to Duty Manager Mohamed for his excellent hospitality and dedication to guest satisfaction. I would also like to thank Mahmoud at the reception and Ibrahim at the reception for their professionalism and friendly assistance, which made my check-in and check-out process smooth and effortless. The hotel was excellent in terms of cleanliness, comfort, and service quality. I fully enjoyed all the benefits of my Diamond membership, which added a touch of luxury to my stay, including upgrades and exclusive services. Thank you to the La Cigale team for this exceptional experience. I look forward to visiting again soon!

From Bad Check-in to Great Service, All Thanks to Carla I arrived at La Cigale Hotel late at night, but the front desk couldn’t find my booking and asked me to return in two hours, with no explanation. The staff seemed uninterested, and despite showing my confirmation, they insisted on the same point without even helping or attempting to solve the issue. After checking in, I requested my luggage, but after over an hour of waiting and multiple calls, it still hadn’t arrived. I had to go to the reception and threaten to leave before they finally delivered it. The porter explained he had just been informed. The next morning, the same staff member passed by me without any acknowledgment or apology, showing no care. What turned this experience completely around was Carla. When I spoke to her, she not only listened attentively but also went out of her way to make things right. Her professionalism, empathy, and genuine desire to ensure a great guest experience were evident from the moment we spoke. Thanks to Carla, I felt valued as a guest, and it was her kindness and exceptional service that made all the difference. She truly embodies what excellent hospitality is about, and I would return to this hotel without hesitation, thanks to Carla. She’s the real asset here, and her presence is a shining example of outstanding customer service.

Place was quite empty due to Ramadan. Staff was friendly and helpful, remembered our names and helped with small things without giving the feeling that it was for a tip. Room was fresh and renovated, but definitely not with a view; but I feel the windows could have been cleaned anyhow, now they were covered in dust.

Le Cigalon Restaurant offers a seafood buffet every Thursday night for QAR 299 per person. While the restaurant boasts a charming ambiance, there is room for improvement in the variety of dishes offered. Given that it is part of a five-star hotel, I had high expectations, but unfortunately, the experience was not as remarkable as I had hoped. The service could be more welcoming, as the staff seemed quite busy and rarely smiled. While efficiency is important, it would have been more pleasant if they had asked before clearing our plates. Regarding the food, I expected an extensive selection of seafood, but the options were somewhat limited. There were small lobsters available, and I appreciated the seafood platter, which included lobsters, fish, and other items. However, I had hoped to see more generous servings of shrimp, mussels, and other seafood delicacies. As for the dessert section, while the quality was decent, a wider selection would make it more appealing. Overall, Le Cigalon provides a good dining experience with a lovely setting, but enhancing their seafood variety and customer service would elevate it to a truly exceptional level.

Terrible experience, waste of energy and time. The valet parking guys on the attached parking building, insisted that they need to park my car. when I said I don't want anyone to touch my car they told me to go and park on the street.. ofcourse I ignored them and parked inside the property as I was going in to use the facility and possibility to book a room. The staff followed me and made me feel like i am a criminal or did something wrong! a manager who claimed himself as the hotel managemr has 0 experience in customer service and how to treat clients, came with them and started telling me that they need the key. When i told him i dont want to give anyone the key and it is my property, he claimed that i am parked in their property. When i told him that i parked in their property because i am giving them business and that i am there to pay money, he struggled to answer. Why do you need the key? I told you already no one will touch my car and end of discussion. What is a hotel manager doing at the parking lot? Is he collecting tips? Isn't he supposed to be busy generating business? And managing the hotel? Isn't he supposed to be standing welcoming people and make sure that customers are getting the best experience? Why is he there? To cause trouble and make sure people will write bad reviews? I parked by myslef and ate at their 0 rate Suhor buffet ( absolute waste of money). Not going back there again. La cigale is supposed to be one of the elite hotels. At the moment, It is a joke hotel with no trained staff, no professionalism and 0 client service. Learn how to treat people who are coming to give you business with respect.