InterContinental London – the O2 by IHG

We recently stayed at this amazing hotel for a weekend break to attend an event at the O2. Could not fault a single aspect of our stay, all staff were friendly & helpful. Our classic king room was located on the 11th floor, great views and luxury throughout. The breakfast buffet was fantastic and faultless. Finally, the convenience of direct walkway access to the O2 venue is great for events or shopping opportunities. Would highly recommend!

Staff were very pleasant. The hotel itself is clean and tidy throughout. The rooms are a good size and have great views, the bed was very comfy and there is no noise at all. We had breakfast, dinner and lunch, all the food was very tasty, could not fault a thing. The location is great, lots to do and only a few minutes from the tube station. Would definitely stay here again.

Mouhamadou provided an exceptional housekeeping service. The room was consistently spotless, well-organized, and refreshed daily with care and attention to detail. Towels were always clean and neatly arranged, toiletries were replenished without having to ask, and the bed was made to perfection every day. I was impressed with his friendliness and professionalism. He was respectful of my space, always smiling, and accommodating with any special requests I had. It's clear that he takes pride in his work and genuinely cares about guest comfort. Overall, the housekeeping team truly enhanced my stay and helped make it feel like a home away from home. Highly commendable service!

So, on the whole a great hotel and will definitely go back. Views from my room were great and room was clean. As I am a diamond elite member I was expecting an upgrade - and this is the first property I’d been to this year that didn’t give me that, even though I did end up in one due to first room not meeting requirements. So there was availability. Breakfast was great, access to O2 was helped due to there special entrance. Pool was great, although loud with a lot of people. Also, not just this property, but there should be an option to specify you don’t want an interconnecting room. They don’t offer proper soundproofing and as a single woman traveller I don’t ever feel safe in them. However, on the whole, a great stay.

Easily the worst hotel I’ve ever experienced and It was on my wedding day. I had called ahead to ask if there was somewhere to take pictures on the day and was told the sky bar was available, I double tripled check and let them know it was our special day and was told it’ll be handled. Upon arrival the hotel team had no acknowledgment of any of the requests. When asked when we could go up to take pictures we was told it was required to be requested by email and there was a £500 hire fee oh also the sky bar is closed. And if we want to take pictures anywhere in the hotel with a professional camera there’s a £500 charge. None of this was notified to us over the phone and to be frank, the general manager just didn’t look like he cared. When I asked is there somewhere he could suggest we could take pictures instead he suggested the front of the hotel which was under construction with a carpark. I never would have booked here if I had known none of the requests would be available, I would’ve followed protocol and emailed but there was no communication between the hotel team and the the bookings team as they’re ‘separate’ the rooms air con didn’t work and we were sweating getting ready for the day. Just a really special day ruined before it even started because of this hotel. The price you charge and the service returned is not aligned, I do NOT recommend staying here, there are so many more affordable and KIND hotels in the area. This is not a luxury hotel, it’s lazy under qualified people dressed in suits.