Cairo Marriott Hotel & Omar Khayyam Casino

Thank you, Marriott! I’d like to extend my sincere thanks to Mr. Tarik and the entire Garden team for making our stay truly wonderful. The service was excellent throughout—from the warm hospitality to the outstanding support at the pool. A special thanks goes to the gentleman at the reception who kindly assisted us in changing our room and even informed us about a discount for stays over four days, which we weren’t aware of. It was a pleasant surprise and much appreciated. Looking forward to our next visit!

I honestly cannot say more than, WOW! Everything about this hotel is nothing short of spectacular. The hotel itself is a literal palace. The rooms are beautiful and clean. And the staff are the true stars of the hotel. Quickly after checking into our room, our bell hop (Ibrahim) took our bags to our rooms. He began asking what we were looking forward to the most. I informed him that this was my first time back in Cairo from 25 years and that I was most excited about finding authentic mango juice from street vendors. He told me about a few and then left. Fifteen minutes later, the door rings. I open the door and it’s Ibrahim with two other staff members (one of which was Caroline who was a service manager and was so sweet and lovely). He held a tray with a huge sealed jug of authentic mango juice with four frosted glasses for the rest of my family members. This service is unparalleled to anything else I’ve ever experienced. I cannot wait to go back to this hotel!!! Not to mention, the morning breakfast buffet is to die for!!! Everything is so fresh, tasty, and the parties are so amazing.

I had such a great experience at the hotel, thanks to the wonderful service at reception. Joseph ] was incredibly welcoming, professional, and helpful from the moment I arrived. He made the check-in process smooth and went out of their way to ensure everything was perfect during my stay. Truly appreciate the kindness and hospitality—thank you! 🌟

I must say, this hotel looked amazing. Many nice restaurants on site, music, entertainment, and nice local places to visit. The rooms looks nice and where managed good be staff. The big downside for me, was a major one. The rooms I had seemed to have visitors that I didn’t invite. Woke up to pain in my hand and lumps on my hand. I moved the pillow and there walking away was a bedbug. We only stayed for a night out 2. I reported the findings and my swollen hand to management, which offered to pay for my ride to airport as compensation for my last day. I was still on vacation for additional days. Due to not trusting insurance and care while traveling, I did not got to medical facility until returned home to Maryland. Nice to visit, but hope they took care of that issue.

The only positive thing about this hotel is the location and even that isn’t great. I honestly don’t understand how it has any good reviews. The staff were intrusive, and instead of feeling safe during my stay, I felt uncomfortable and drained. The rooms are extremely outdated and run-down. The air conditioning barely works, blowing damp mist that makes everything humid. While the cleaning staff do a good job, the rooms themselves are beyond saving in their current condition. At night, loud music and parties go on nonstop, making it impossible to sleep. The valet staff looked overworked, some even barefoot and seemingly underage, which says a lot about how Marriott treats its employees. On top of that, there’s constant renovation, painfully slow internet (completely down my first day), and an overall sense of neglect. This was an unpleasant experience from start to finish. I regret booking this Marriott and would not recommend it to anyone.