Al Orjouan

I have been staying here for the last week and the entire team has been amazing! Great customer service, lots of smiles and authentic, sincere service. This includes everyone from the reception and lobby team, to the concierge, room service, laundry, breakfast and dinner team. Sitting in the lobby area waiting for a ride, Mohamed Ali was kind enough to offer me a refreshing drink - this genuine gesture really lifted up my day! I also had a brilliant massage at the spa with an amazing therapist! Room service food is also delicious with a wide variety of healthy options. The room is also impeccably clean with such a comfortable bed, all thanks to the house keeping team working their magic in the background. Oh, and I love the vast view from my room!

The 5-star hotel exceeded expectations! The staff were attentive and friendly, providing exceptional service. The rooms were luxurious and clean, with stunning views. The hotel's amenities, including the spa and fine dining options, were top-notch. The location was prime, making it easy to explore the city. Overall, a fantastic stay with unforgettable experiences.

I had an excellent stay. Everyone took great care of me. The professional staff at the Italian restaurant were wonderful, and the receptionist who checked me in was very professional and kind. I would especially like to thank Zyad at breakfast he was highly professional, always smiling, served with a big heart, and paid attention to the smallest details while applying the highest standards. Thank you all!

This Eid I decided to spend it by staying at the Ritz Carlton Hotel. 🏨🌟 I am pleased to have done so; they’ve offered a great experience in terms of space, well-maintained rooms, great service, excellent hotel staff, exquisite restaurants with delectable food, and much more. On our first day we stayed, it was quite empty due to all the celebrations, so our room had been upgraded to a Club Executive One-Bedroom Suite, which was very spacious. Soon after being in our room, we were greeted with a honey cake with fruit slices on the side, along with complimentary sweets, which were beautifully assorted inside a small golden box. To mention, we were considerately offered more throughout our stay. The hotel staff were very friendly, polite, and patient, offering us anything we needed and doing so generously, especially one housekeeper that went by the name (( Mohammed Alauddin )). He was very kind and wished us a happy Eid with a big welcoming smile. When coming, definitely check out the pool, as the view is absolutely stunning from the poolside. Beside it, you’ll find an Italian restaurant by the name Azzuro, and on the level above, a Chinese restaurant called Hong. The restaurant located inside of the Ritz Carlton specifically (🇮🇹) Azzuro, had absolutely delicious food, and I would highly recommend it to anyone planning to have a stay here. ⚠️ On the downside, I’d like to mention that the all-day menu was quite underwhelming, at least in terms of what we had ordered. We got the Ritz Carlton Cake, which was very dry and lacked in flavor. In addition, we had the assorted cold mezze; however, we did request to switch the Fattoush with Batata Harra, which had an excessive amount of sauce, and most of the dishes looked and tasted like canned food. Besides that, my overall experience staying here was very positive and I would definitely choose to come again. ✅

We had a truly enjoyable afternoon tea with exceptional service from Mr. Mohamed Ali and Ms. Lavkia. Their kindness, attentiveness, and care made our experience outstanding. The food and drinks were incredible. Thank you for going above and beyond!