Dallah Taibah Hotel

Made my family and my stay in medina very beautiful. Even in makkah, we miss medina for all of it's calmness and serenity, addinh to our the experience of our stay in dallah taibah. The beds and pillows are amazing, wake up feeling fresh each time. Although the bathrooms should be more child friendly, appliances are too close to one another, my fear of my daughter slipping did happen but she is OK. Also the breakfast was good, but certain items should be staple, as it was good to see a change in menu each day, but certain dishes. But this was all balanced well with response from front desk, house keeping was very efficient and good, plenty of towels and water available.

So close to women's section. Honestly location can't be beat. Not a super fancy hotel- but clean. Housekeeping comes at random times- but they tried to come daily. Fresh fruits the first day was a kind gesture. Would be nice if there were more elevators- but overall would stay here again.

From disappointment to heartfelt hospitality: I stayed at Dallah Taibah Hotel during my Umrah trip, checking in on July 22, 2025. While my initial experience was quite disappointing due to the condition of the room and a lack of timely response at the front desk, what followed in the later part of my stay turned things around in a meaningful way. After I posted a critical review on July 24, I was personally contacted on the evening of July 26 by Mr. Waleed Al-Harbi, Rooms Division Manager. His outreach was sincere, respectful, and focused on resolving the situation the right way. He acknowledged the feedback without defensiveness and explained that a full renovation of the hotel is scheduled in the coming months, which was reassuring to hear. To make up for the earlier experience, Mr. Waleed: Upgraded me to an Executive Suite for the final two nights Included breakfast for the remainder of my stay Granted a late checkout Provided his direct WhatsApp contact and business card, showing a clear commitment to guest care The upgraded room was significantly more comfortable, and the responsiveness I experienced from that point onward reflected a strong sense of hospitality and leadership. On our final day, I received a follow-up from the Front Desk Manager, Ms. Shaimaa, who warmly confirmed and approved my late checkout request for 6:00 PM. After we checked out, while I was arranging our ride, she came outside to personally see off my wife and daughters. She surprised us with a small, sweet parting gift — a gesture that truly delighted my family and left a lasting impression. It was thoughtful, gracious, and very much appreciated. While the property still has visible areas that need renovation and modernization, I want to sincerely acknowledge the efforts of both Mr. Waleed and Ms. Shaimaa. Their kindness, follow-through, and professionalism stood out and made us feel genuinely valued as guests. This review has been updated to reflect the full experience — from the initial challenges to the way management handled them with care and hospitality. I hope the planned improvements come to fruition, because with leadership like this, the hotel has a great opportunity to shine again.

I stayed there with my family in a room with four beds. The room was spacious and clean with neat tidy beds. The location was great 5 min walk from ladies gate 338. You can very easily catch prayers. The staff was very courteous they allowed me early check in & check out which I really appreciate. The only thing is they need to upgrade bathrooms. If you are with a family on short trip & want to be close to Haram then I would recommend this hotel.

The location of this hotel was excellent — just about a minute’s walk from the women’s gate of the Masjid, which was extremely convenient. That alone made the stay worthwhile. On the downside, the room key card had to be reprogrammed almost every day, which was frustrating and inconvenient. Additionally, the décor felt quite dated and could definitely benefit from some upgrades. Overall, the stay was manageable thanks to the great location, but improvements in maintenance and interior updates would really elevate the experience.