Four Seasons Cairo At The First Residence

We had a great stay at this hotel. It was a nice spot to get away from the hustle and bustle of Cairo. The service level was excellent and what we have come to expect from Four Seasons. Our allocated room was very spacious and well appointed. We enjoyed the included breakfast as well as dining in one of the specialty restaurants - picture included. We would not hesitate to stay here again when visiting Cairo and would recommend this hotel to anyone.

From the reservation to the presentation luxury on a different level!!! It's not just the customer service it's the personal touch that made our visit speechless. This hotel is romantic for couples luxurious for weddings and professional for business events. Located in a great area and right across from Cairo Zoo can't ask for anything better.....

A more than wonderful experience. Everything is beautiful in the hotel. I advise all people of all Arab and European nationalities around the world to stay in the largest group of hotels in the world, the Four Seasons International Hotel Group.

Last name Chowdhury. Horrible experience at this hotel. My brother and I booked two rooms and I have never experienced such bad service from a luxury hotel. We paid extra for a Nile view room (unobstructed views of the Nile) and we did not get what we paid for even after telling them that the rooms they gave us were not what we paid for. They messed up the rooms also? switching my brothers name and my name in the rooms and not providing an amenity to my brother. The rooms they gave us had a building view instead of the Nile view we paid extra for. I asked them to switch us to the Nile view room with the balcony like the picture of theroom I paid for and they lied to me saying that there is no Nile view rooms. The three women I have names of are Martina, meena, and the experience manager. I looked on TripAdvisor and there are Nile view rooms. The room I paid for said Nile view, so that is what I should be getting. They were not helpful when we asked for help. They messed up our dinner orders when we went to dine causing severe delay in us getting food.They refused to get us the complementary car to drive us back to the hotel from the resturant boat and we had to walk on the dangerous street. After checking out they would not let us wait in the lobby while we wait for the uber, we were standing outside in the hot sun. I have never experienced such terrible service. I would have stayed somewhere else if I knew the truth about this place.

A Disgrace to the Four Seasons Name. Deeply Disappointed I stayed at your hotel with my family (two adults, two children), expecting the high standards this brand is known for. What we encountered was shockingly below par. Reception & Check-In: From the moment we arrived, the experience was off-putting. The reception staff lacked basic hospitality training and failed to deliver even a courteous welcome. Despite arriving well past check-in time, our room was not ready. We were left waiting over 25 minutes with no explanation or apology. Room Conditions: When we were finally escorted to what they called a “suite,” we were stunned to find housekeeping still cleaning up after the previous guests. Dirty cups were left behind, the room smelled unpleasant, and several areas were damp. It was not just unprepared it was unhygienic and unacceptable. Overall Experience: This was not a minor lapse it was a complete failure in service, cleanliness, and professionalism. I chose this hotel based on its reputation for excellence, but what we received was far from any reasonable standard, let alone the Four Seasons benchmark. I rarely write reviews, but this experience was too poor to ignore. I hope management takes this seriously, because what we endured was not just disappointing it was embarrassing.